Terms and Conditions
Introduction
These Terms and Conditions govern the use of services provided by Citonyellow Courier. By requesting, booking, or using our courier services, you agree to comply with the terms outlined on this page.
Company Information
Citonyellow Courier operates from 24 L. Aryee Street, near ACB Basic School, Papao, Accra, Ghana. For enquiries, you may contact us via phone at 0274127197 or email at snappy@citonyellow.com.
Service Scope
Citonyellow Courier provides local delivery, parcel handling, and logistics support within Accra and surrounding areas, with services subject to availability, operational capacity, and agreed timelines.
Booking and Acceptance
All delivery requests are subject to acceptance by Citonyellow Courier, and we reserve the right to decline or cancel any booking that does not meet our service requirements or operational standards.
Delivery Terms
Estimated delivery times are provided based on current conditions and are not guaranteed, as delays may occur due to traffic, weather, or unforeseen circumstances beyond our control.
Customer Responsibilities
Customers are responsible for providing accurate delivery details, including recipient name, address, and contact information, and ensuring that all items are properly packaged for safe transportation.
Prohibited Items
Citonyellow Courier does not accept items that are illegal, hazardous, perishable without proper handling, or restricted under Ghanaian law, and we reserve the right to refuse such items at any point.
Liability
While Citonyellow Courier takes reasonable care in handling deliveries, we are not liable for loss, damage, or delay caused by incorrect information, inadequate packaging, or circumstances outside our control.
Payment Terms
All service fees must be agreed upon before dispatch, and payment must be made using the approved methods provided by Citonyellow Courier unless otherwise arranged.
Cancellations and Refunds
Cancellations must be made before dispatch to be eligible for consideration, and any refunds will be reviewed based on the stage of service and associated costs already incurred.
Changes to Terms
Citonyellow Courier reserves the right to update these Terms and Conditions at any time, and continued use of our services constitutes acceptance of any revised terms.
Governing Law
These Terms and Conditions are governed by the applicable laws of Ghana, and any disputes arising from the use of our services will be handled within the appropriate legal framework.